Swedish speaking Call Centre Advisor

Who we are


The TotalStay Group launched in the UK in 1999 and has steadily grown into one of the largest and most successful accommodation providers today, used by thousands of tour operators, travel agencies and incoming agencies across the globe. We have an inventory of 100,000 hotels, from budget to 5 star luxury hotels, in over 10,000 destinations worldwide and a dedicated, multi-lingual call-center support, service and reassurance to our customers. This is an exciting time to join our ever growing and vibrant team of professionals.


The position: Swedish speaking Call Centre Advisor for our Call Center in Targu Mures or Cluj


The duties of a Call Center Advisor include:


  • Providing advice, support and managing all non- group enquiries and bookings
  • Delivering excellent customer service
  • Negotiating the best possible rates and conditions
  • Providing suitable alternatives
  • Researching for appropriate suppliers including the utilization of non-contracted suppliers (hotels) wherever appropriate
  • Contacting suppliers according to the sales


Who you are


  • Fluent in written and spoken English and Swedish
  • Strong communication, interpersonal and client relationship management skills
  • Very well organized and able to juggle multiple demands and meet deadlines
  • Like to use your initiative and get things done
  • Enjoy solving problems and working out solutions
  • A real team player
  • Accurate with high attention to detail
  • Thrive on working in a busy environment and where you sometimes have to work under pressure
  • Great research skills
  • Want to make your mark and progress


What we offer


In return we offer:


  • Opportunity to build a long term career within a stable multinational company
  • Great team spirit
  • Training and coaching
  • Development and career progression
  • Professional, vibrant and growing team
  • Competitive salary
  • Meal tickets
  • Active social committee


The next step is yours!

Please send your application in English with a covering letter setting out why you think you have the qualities we are looking for .