Call Center TGM

TotalstayGroup is the web’s leading hotel booking agency specializing in quality hotel accommodation at discounted rates. We offer in excess of 100,000 hotels around the world in both cities and coastal resorts. We offer a full range of properties, including convenient airport hotels, 2 and 3 star budget hotel rooms and 4 and 5 star luxury hotel accommodation.

TotalStayGroup brands include:  – The World of Hotel Deals  – Exclusively for Travel Agents

Over 200 professionals, office based in London, Targu Mures and Cluj Napoca are satisfying the needs of our customers and partners across the globe.

Our 24/7 multi-lingual call centre offers high quality customer services to all our clients and travel agents. Our well-trained staff are always prepared to accommodate all customers’ requests, no matter if they are for individuals or groups.

The ideal candidate is to possess the following personal qualities:

  • Ability to work as part of a team as well as independently.
  • Good verbal skills and excellent written skills in English.
  • Highly organized.
  • Ability to build effective working relationships with internal departments.
  • Analytical and creative problem solving skills.
  • Attention to details.
  • Initiative.
  • Strong team player, positive, driven, flexible and adaptable.
  • Is able to work under pressure and to tight timescales.
  • Computer literate.

We offer:

  • Motivating salary package including:
    • A Competitive Net salary of 1250 RON per month, paid by bank transfer into your nominated bank account twice a month.
    • A Language Bonus for second language.
    • Meal Vouchers
    • 24/7 private medical insurance within Romania.
    • “Friends and family” discounts – you are offered discounted rates for any reservation made using one of our websites.
  •  TRAINING package.
  •  Professional and Dynamic work environment.
  •  Opportunity of personal development in an international environment.

Working schedule

Monday to Friday – 8 hours shift + 1 hour lunch 06:00-15:00 or 09:00 – 18:00 or 10:00 – 19:00 or 11:00 – 20:00 or 12:00 – 21:00 or 13:00-22:00; and occasional weekends 06:00-15:00 or 09:00 – 18:00 or 11:00 – 20:00 or 13:00-22:00